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What Our Customers Are Saying

The commercial hardware division of Builders Hardware & Supply has been specifying and supplying door hardware to the Pacific Northwest since 1958. Our highly qualified consultants are ready to help you with any commercial or residential project. See below what just a few of our 100’s of happy customers have to say about our service and selection.

“More selection than should be allowed. Prepare to spend some time here searching through the options. Amazing.”

Neil B. ~ Google

“I’m a contractor. When I walk through the door I come prepared with part numbers etc. I’ve never had a bad experience. That being, I’ve seen staff bend over backwards frequently to get the average non-commercial customer exactly what they need. Most folks don’t know the nomenclature of door hardware. They take the time to help guide you to what you need. For that brief moment of the day, the staff here makes you feel like you’re the only person in the world. Can’t tell you how much I appreciate that. Keep up the good work!”

Pegalis ~ Google

“After trying Lowe’s and Home Depot, I thought I’d give this place a try. I needed a specific size door sweep. Karl was so helpful with all of my questions — he helped me narrow down exactly which part I would need and even found it in stock! Will definitely be back.  Online options can’t make up for the level of knowledge at this place!”

Nick B. – Seattle ~ Yelp

“Have absolutely loved this place over the years. Beautiful showroom, excellent customer service. Most recently they took care of a warranty issue on a twenty year old Baldwin product I’d purchase there in 1997! Felt like they went out of their way. What would Seattle be without this place?!”

Louisa C. ~ Google

“We bought all our hardware for doors, sinks, etc. here in 2006 when we did a major remodel. At the time, we thought it was expensive, but beautiful stuff. Fast forward to this week, 14 years later, and our front door lock set by Baldwin broke. This was $500 back then, but we paid it as it was guaranteed for life. Without a receipt, I took it back to BH and spoke with the manager, Mary, who instantly assured me that it would be replaced. They had one in stock and within 5 minutes, I was on my way home to re-install it. She even had the locksmith key the new lock to my current key; both the lock and deadbolt.”

“When I got home and installed it, I realized that the locksmith only re-keyed the deadbolt, and failed to put the original keys to the new lock back in the box. So, I couldn’t lock my door and have access to my house. I called a locksmith and paid $150 to for an emergency house call and re-key. The next day, I called Mary to let her know about the mistake by their own locksmith in re-keying only the deadbolt, and she volunteered to give me a credit for the $150. Wow…THAT’S CUSTOMER FOCUSED SERVICE. Bravo and thanks Mary, and for BH for having the insight to make Mary the store manager. I’m still a happy customer for life.”

Kenny G. – Seattle ~ Yelp

“I have always had excellent customer service and guidance from the customer service team at Builders’ Hardware & Supply. Mike Shaw in particular was more than helpful and knowledgeable. Highly recommend!”

Thomas D. ~ Google

“If you want some great hardware on display at multiple price points this is the place to go. You will see things here you would never see at big box hardware stores and while it may cost more the quality is well worth it.”

Seen B. ~ Google

“Excellent counter service and huge range of products. Huge display area, residential and commercial products. We have bought lock sets and hinges there for our church. They also have a keying service.”

Frank T. ~ Google

“The last three times I have been at Builder’s Supply, a sales associate has gone the extra mile to get me what I need. Whether it be an obscure internal spring for a handset, or producing a product same day that was listed as not in stock, Builder’s Supply comes through. Very impressed. I will be coming back for all my business needs and recommending them for sure!”

Matthew M. ~ Google